THANK YOU FOR SHOPPING WITH TANSHI SEHGAL PRET.
If for any reason, you are not entirely satisfied with a purchase we invite you to review our Exchange policy.
We only offer size exchanges of the same product. We do not offer refunds or returns.
In the event of an exchange, the product should be returned to us in the same condition as you received it with its original packaging and tags within 5 days from the date of delivery. Please note the courier charges will be borne by the customer while returning (an exception might be applied in certain cases).
Once received, our team will examine the product and based on their jurisdiction the exchange request will be processed.
To initiate the exchange process kindly send us a mail with all your details at email@example.com with the subject as ‘Exchange-Order Number’ or reach out to us at +917982833540
TSP shall not be held liable for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.
CONDITIONS FOR EXCHANGE
For the goods to be eligible for an exchange, please ensure that:
The Goods were purchased in the last 5 days
The Goods are in the original packaging
The Goods contain the original tags and receipts provided during shipping
Goods are not used or damaged
The following Goods cannot be returned/exchanged:
Goods made to your specifications or including personalised details such as (a) Custom sizes; (b) Custom colours (c) Custom style
Goods which are not suitable for return due to health protection or hygiene reasons such as undergarments, bikinis etc.
All our pieces are thoroughly checked before leaving the warehouse.
However, in the rare case of any damages kindly inform us within 24 hours of receiving the product. You can simply email us or contact us.